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Health Care Solution

The Need

The Client, a large health care system, wanted to process secure electronic payments for patients that had received services within its facilities. This included tracking credit card, cash and check payments. In addition, the Client wanted to track patient payment history for auditing and business analysis.

The Solution

Skipjack designed, built and deployed a web based virtual point of sale application that processes/records Credit Card, Cash and Check payments. The solution included patient lookup functionality, giving the Client’s front end staff access to payment history on any number of services that a particular patient may have received. This allowed the front end staff to apply payments to specific services. The Client’s business office was able to track and report on all payments, regardless of the payment type; thereby simplifying their accounting procedures.

The Results

The Client was able to substantially increase its effectiveness in accounting procedures, saving significant internal costs previously incurred. As well, using Skipjack Professional Services enabled the Client to realize savings both by timely, efficient payment processing and through the competitive pricing offered by Skipjack.

Solution Component	Description
Solution launch page	Provides a password-protected starting page from which to access specific components of the solution.
Virtual Point of Sale payment application	Customized payment screen that enables entry of patient information and payment via card swipe or keyed transactions. Enables updating of patient information and logging of check and cash payments.
Find transaction interface	Allows user to locate a specific transaction at any location in the hospital network.
Credit/Refund interface	Allows specified user to search for and issue partial or refunds for specific transactions.
Void interface	Allows specified user to search for and perform voids for specific transactions.
Payment Summary report	Provides a summary of all payments by location for the specific date range.
Batch Summary report	Provides a summary of all batch settlement activity by card type with associated transaction detail. Used for deposit reconciliation purposes.
Access Control interface	Allows an administrative user to control internal users and their associated access “privileges”.
Edit User interface	Part of the Access Control component. Allows an administrative user to edit user details.
Access Control History interface	Part of the Access Control component. Allows an administrative user to view the login history of specific users.
Frozen User report	Allows an administrative user to view all users that have been “frozen out” of the payment solution due to invalid password attempts.
Retrieve Password interface	Allows users to retrieve forgotten passwords via email.
Change Password interface	Allows users to change their password.
User Access report	Allows an administrative user to view the access details of all users.

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